4Pens Frequently Asked Questions

At 4Pens.com, we offer custom pens, pencils, drinkware, notebooks, stationery, tote bags, and other promotional products. Whether you need affordable giveaways for a trade show or premium corporate gifts, we can help you choose the right item for your budget and audience.

Start with your audience, budget, and event. Custom pens are one of the most cost-effective advertising specialties because they are useful, easy to carry, and keep your logo visible every day. For higher-end gifts, consider metal pens, tumblers, or journals.

Promotional products work well for trade shows, conferences, grand openings, employee appreciation events, customer thank-you campaigns, schools, recruiting fairs, and community events.

Yes. Our custom pens can be printed with your company logo, text, or artwork. Each product page lists the available imprint method, imprint area, and color options, so you can compare styles before ordering.

Custom pens remain one of the most popular and cost-effective promotional products because they are practical, affordable, and provide long-term brand visibility.

Popular trade show giveaways include custom pens, tote bags, stylus pens, drinkware, notebooks, and lanyards. These items are practical, easy to distribute, and useful for keeping your brand in front of customers after the event.

Yes. We carry a variety of recycled, reusable, and sustainable promotional products for businesses that want more environmentally conscious giveaway options.

Ink colors vary by product. Please check the product specifications on each product page before placing your order.

Yes. If you do not see a specific product, style, or product line on our website, contact our Customer Service team. We are always adding new promotional products and can help search for a similar option that fits your branding, budget, and customization needs.

Yes. For qualifying orders of $250 or more, or upon request, we will send a digital art proof for your approval before production begins. This helps confirm your logo, colors, and layout before your items are printed.

If you request one, yes. Orders of $250 or more automatically receive a complimentary art proof for approval. Some items, including tumblers and sticky notes, require proof approval no matter the order size. If a proof is sent, production will not begin until you approve it.

Click the approval link in your proof email and select approve. If you need changes to your logo, imprint color, or placement, reply with the updates you want and we will send a revised proof.

Many products support full-color imprinting. Send us your artwork and we will prepare a digital proof so you can see how your logo will look. If we need a better file, we will let you know.

Vector files such as AI, EPS, PSD, and PDF usually provide the best print quality. We can also review PNG, JPG, JPEG, and other common formats if that is what you have.

Yes. Our art team can often improve or recreate artwork so it prints clearly. If additional artwork charges apply, we will let you know before moving forward.

Yes. We offer free samples on many custom products. A small shipping and handling fee of $7 per item applies. Samples help you review product quality, size, color, and overall feel before placing a larger order.

Yes. Ask our Customer Service team for a free digital art proof. We will create a preview of your logo on the item so you can review it without waiting for a physical sample.

Yes. The more you order, the lower your price per pen becomes. Our volume pricing is ideal for businesses, schools, nonprofits, and organizations buying promotional pens in bulk.

Yes. All our products include free setup and free personalization. Please review the individual product page for current pricing and order details.

Most custom products have a minimum order quantity, which is shown on each product page. Minimums vary by item.

Production time varies by product and is listed on each product page. Production is calculated in business days only and does not include weekends, holidays, or shipping time. If you have an event date, contact Customer Service before ordering so we can help confirm timing.

Yes. If your artwork has not changed, reordering is usually quick and easy. Contact us with your previous order details so we can help you place the reorder.

Of course. Tell us the product, quantity, and imprint details, and we will send pricing. We can also prepare your digital proof at the same time so you are ready to move forward.

Yes. We regularly run promotions and seasonal sales. Quantity discounts are automatically reflected in our pricing, and larger orders usually receive the best value.

Yes. Custom pen orders over $199 ship free within the contiguous United States unless otherwise noted.

Often, yes. Tell us the date you need your items in hand, and we will confirm whether standard production and shipping can meet it or whether a rush option is needed. The sooner you approve your proof, the more options you have.

Contact us with your order number, usually formatted like 4P-00XXXXX-YY, and we will look up its status. Once your order ships, tracking information is emailed to you automatically.

Once your art proof is approved, most orders are produced in about 5 to 10 business days. The estimated fulfillment time for each product appears under the More Information tab on the product page. Most orders ship from our East Coast warehouse, so total delivery time also depends on your location.

No. UPS and FedEx do not deliver to PO Boxes, so a valid street address is required. If a PO Box is provided during checkout, our Customer Service team will contact you for another delivery address, which may delay your order.

Yes, we do. Free shipping does not apply to Alaska, Hawaii, or Puerto Rico. We recommend contacting Customer Service before placing your order so we can provide a shipping estimate and help identify the most cost-effective delivery option.

Yes. We offer a selection of promotional products with rush production options for customers working with tight deadlines. If your item is not listed in our Rush Production category, contact Customer Service and we will check whether expedited production is available.

You will receive tracking information once your order leaves production.

Yes. A handling fee of $15 per location, plus shipping costs, applies when an order is split and shipped to multiple addresses. Please contact Customer Service before production begins if you need multiple shipping locations.

We only charge sales tax on orders shipping to Pennsylvania. If your order ships outside PA, no sales tax is applied, and you do not need to submit tax-exempt paperwork.

Our Customer Service team can help with product questions, artwork assistance, proof requests, order updates, production timelines, shipping inquiries, and custom product recommendations.

Phone: 888-884-7367
Email: [email protected] or [email protected]

Our Customer Service team is available Monday through Friday from 8 a.m. to 5 p.m., excluding weekends and holidays. If you contact us outside business hours, we will respond as soon as possible on the next business day.

If something is not right, contact us as soon as possible. We will review the issue and work with you to find a fair solution.

If your order has not gone into production, we can usually change or cancel it. Contact us as soon as possible with your order number. Once an order is in production, options are limited because the items are custom-made for you.

We are sorry. We will make it right. Contact us with your order number and a photo of the issue, and we will arrange a replacement, reship the affected items, or provide a refund when appropriate.

Because our products are personalized and produced to your approved proof, custom orders cannot be returned like stock items. That said, if you are not satisfied, contact us. We review every case individually and will work with you on a fair resolution.

Although we do our best to keep inventory up to date, popular products can occasionally sell out. If that happens, we will contact you right away and help you choose a similar item, another available color, or issue a full refund, whichever works best for you.

If you would like to include the official America 250 logo alongside your company logo, enter ADD OFFICIAL AMERICA 250 LOGO in the Custom Instructions box on the product page when placing your order.

You may also upload your approved America 250 logo in the Artwork Upload section along with your company logo. To help avoid delays, include both logos in a single artwork file whenever possible.

Our art team will use your instructions to create a co-branded design featuring both logos. All logos and branding messages must fit within the available imprint area and may need to be resized or adjusted. Use promo code 4AMERICA250 at checkout to receive 12% OFF eligible America 250 products.